Shipping & Delivery Policy – MS Smart Store (Tanzania)
1. Local Operations and Responsibility
At MS Smart Store, we handle all shipping directly from our own facilities in Dar es Salaam, Tanzania.
Our commitment is to provide fast, reliable, and transparent delivery for every customer, ensuring that your order reaches you safely and on time.
All products are shipped and fulfilled directly by MS Smart Store, not by third-party suppliers.
We carefully manage every step — from packaging to delivery — to maintain our high standards of quality and efficiency.
2. Delivery Timeframe
Our standard delivery time is between 1 to 4 business days for most locations within Dar es Salaam and nearby regions.
If you are located in other Tanzanian cities, the delivery time may vary slightly depending on courier availability and route schedules.
You will receive your tracking number within 1 to 3 business days after your payment has been confirmed.
3. Delays and Logistics Issues
In rare cases where there are delays (for example, due to courier issues, customs, or unexpected road conditions), this extra time will not be counted as part of the normal delivery window.
If your order appears delayed beyond the expected time:
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Please first contact the local courier handling your delivery.
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If the courier cannot locate your package, contact MS Smart Store immediately.
Once we confirm that there is a logistics issue or loss, we will initiate a full refund of your purchase amount immediately after verification.
4. Shipping Safety and Tracking
Every order includes a tracking number sent via email or WhatsApp once the shipment is confirmed.
You can monitor your delivery status anytime until your package arrives safely.
We carefully pack every product to ensure it arrives in perfect condition.
If your package arrives damaged or tampered with, please report it to our customer support within 48 hours of delivery for assistance.
5. Customer Responsibility
Please ensure that the shipping address and contact number provided at checkout are correct.
MS Smart Store is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
6. Refund and Replacement Due to Shipping Issues
If, after investigation, we confirm that your order was lost, damaged, or misdelivered, we will:
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Issue a 100% refund, or
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Send a replacement product at no extra cost, depending on your preference.
7. Contact for Support
If you have questions about delivery, tracking, or shipping time, please reach out to us:
📧 info@mssmartstore.com
📲 WhatsApp: +255 690 073 805
🏬 MS Smart Store – Masaki, Chole Road, Dar es Salaam, Tanzania
8. Our Commitment
MS Smart Store guarantees safe delivery, fair prices, and reliable logistics for all customers in Tanzania.
We continuously improve our delivery network to ensure your order arrives quickly, safely, and with total transparency.