Privacy Policy – MS Smart Store (Tanzania)
1. Commitment to Your Privacy
At MS Smart Store, we respect your privacy and are committed to protecting your personal information in full compliance with the Tanzania Personal Data Protection Act, 2022 (PDPA).
We collect only the information necessary to process your orders efficiently, improve your shopping experience, and offer better products and services.
We store basic details such as your name, email address, contact number, and delivery address in our secure database. These details help us manage your purchases, notify you about updates, and improve our customer relationship.
2. Data Protection and Security
Our eCommerce platform uses advanced technology and encryption systems to ensure that all personal and payment data are kept secure.
We do not store your credit or debit card details on our servers. All financial transactions are processed directly through trusted payment gateways that comply with international security standards (PCI DSS).
Your payment information is used only during the purchase process and is never retained or shared after the transaction is completed.
3. How We Use Your Information
Your data may be used for the following purposes:
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To process and confirm your orders.
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To deliver products to your preferred address.
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To communicate with you about promotions, new arrivals, and special offers (only with your consent).
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To improve our website performance, services, and user experience.
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To comply with legal or regulatory requirements under Tanzanian law.
You may opt out of marketing emails at any time by clicking “unsubscribe” or by contacting our support team.
4. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties.
Your data may only be shared in the following cases:
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When required by a court order, legal process, or government authority under Tanzanian law.
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With authorized service providers (e.g., payment gateways, delivery companies) who help us process your purchases securely.
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At your own request or with your explicit consent.
5. Consumer Rights (Tanzania PDPA 2022)
As a customer, you have the right to:
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Request access to your personal data.
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Request correction or deletion of inaccurate data.
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Withdraw consent for marketing communications.
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File a complaint with the Personal Data Protection Commission (PDPC) if you believe your rights have been violated.
6. Use of Personal Identification
For customers in Tanzania, personal identification numbers (such as NIDA ID or Taxpayer Identification Number – TIN) may be required for invoice generation or regulatory compliance when applicable.
7. Cookies and Website Data
Our website may use cookies to improve functionality, analyze user behavior, and provide personalized recommendations.
You can disable cookies in your browser at any time, though some site features may not function properly without them.
8. Contact and Support
If you have any questions, concerns, or suggestions about our Privacy Policy or how we handle your personal data, please contact us:
📧 info@mssmartstore.com
📲 WhatsApp: +255 690 073 805
🏬 MS Smart Store – Masaki, Chole Road, Dar es Salaam, Tanzania
9. Legal Disclaimer
MS Smart Store guarantees the security of your data and the confidentiality of all transactions.
By using our website or making a purchase, you agree to the terms of this Privacy Policy.
We reserve the right to update or modify this policy as required by new Tanzanian data protection regulations.